WARRANTY & DELIVERIES

Warranty

Lights are covered by a one (1) year warranty from date of purchase against manufacturing defects to the original owner. Defective products will either be refunded, repaired or replaced.

Purchasers are responsible for warranty return shipping fees. INDIGO will cover shipping costs getting the repaired or replaced product back to customers for approved warranties. If damage is outside warranty period and conditions, repair and shipping costs will be charged.

Warranty does not cover damage due to drops, impact, immersion in water, abuse, neglect, overheating, aesthetic or physical damage, repair by others, improper fit, modification and unintended use. Use in racing, stunt riding and commercial applications also voids warranty.

NOTE: Batteries are excluded from this warranty, however If the battery doesn't function when first received, we will replace it.

Contact us via support@indigo.lighting for warranty or service. Please do not return product to us prior to making contact.


Deliveries


Parcel Post

Includes signature on delivery and tracking. We endeavour to dispatch within 1 day of order, once payment has cleared, unless out of stock.

Within South Australia:
  • Metro – up to 2 business days
  • Country – up to 5 business days

Sending interstate:
  • Metro – up to 3-6 business days, depending on lodgement and destination points.
  • Country – 5-6 days

Express Post

Includes signature on delivery and tracking. We endeavour to dispatch within 1 day of order, once payment has cleared, unless out of stock.

Covers 80% of Australian business addresses, private addresses and Post Office boxes. Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only. If your item is for an address outside the Express Post network, we’ll use the fastest possible transport links, but it won’t be covered by Auspost’s Next Day Guarantee.

Please ensure you provide an postal address that is attended.. or a PO box. If your item is Return To Sender, we can either refund the cost of goods minus postage costs (including return postage cost) or request the purchaser pay the cost of reposting.

International Post- standard

Includes signature on delivery and tracking. We endeavour to dispatch within 1 working day of order, once payment has cleared, unless out of stock.

Usually 6-10 days, please refer to the International Post Guide for your actual location.

Please note there are often delays outside of our control during peak period times. All delivery dates listed above are estimates only and we are not liable for any loss or damage suffered due to these delays. Orders are subject to availability and we do our best to make sure everything is available. There may be circumstances when an order is placed but becomes unavailable due to unforeseen circumstances, in which case we will contact you.

Please ensure you provide a postal address that is attended.. or a PO box. If your item is Return To Sender, we can either refund the cost of goods minus postage costs (including return postage cost) or request the purchaser pay the cost of reposting.

International Post- express

Includes signature on delivery and tracking. Dispatched within 1 working day of order unless out of stock.

Usually 2-4 days, please refer to the International Post Guide for your actual location.

Please note there are often delays outside of our control during peak period times. All delivery dates listed above are estimates only and we are not liable for any loss or damage suffered due to these delays. Orders are subject to availability and we do our best to make sure everything is available. There may be circumstances when an order is placed but becomes unavailable due to unforeseen circumstances, in which case we will contact you.

Please ensure you provide a postal address that is attended.. or a PO box. If your item is Return To Sender, we can either refund the cost of goods minus postage costs (including return postage cost) or request the purchaser pay the cost of reposting.

Please inspect all items in the presence of the courier or postal worker before signing for the delivery to ensure it has arrived undamaged. Any claim is voided after the goods have been signed for.

Lost or Damaged Orders

If any items have arrived damaged please retain all packaging, document the damage where possible with photos, and contact us immediately.

We cannot take responsibility for any lost, broken or stolen parcels not sent via Courier or Express post and/or extra insured up to the total value (overseas customers) or signed for as received and in good order (domestic customers). Please ensure you provide a postal address that is attended.. or a PO box. The post office will hold your parcel for 14 days waiting for your collection. After this it will be sent back to us. At this stage if you do want us to resend back to you there will be another postage charge. We hope you understand as we are being charged for the send back. Please make sure you have given an accurate address, look out for a calling card if you are not home. We also nominate that Australia Post send you notifications every time your product in scanned via email.


Duties and Taxes

10% GST is applicable for Australian customers, which is included in our online store prices. International orders are GST-free.

Import duties and taxes are payable by the purchaser. Delays may holdup deliveries due to your countries customs processing. INDIGO declares the actual value of all items sent. If you fail to pay your countries customs charges, the item is sent back to INDIGO by default. INDIGO is liable for the return postage cost. In this case, we can either refund the cost of goods minus postage costs (including return postage cost) or request the purchaser pay the cost of reposting.

 

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